Advantage Sales & Marketing LLC dba Advantage Solutions

Retail Client Services Manager

US-GA-Atlanta
Position Type
Full Time
Requisition ID
2017-136598
Category
Field Operations/Field Management

Summary

Retail Customer Service Manager

 

The Retail Customer Service Manager is the central point for understanding and directing our client’s retail execution requirements in support of growing the client’s POS. This individual will work inside the client’s office in Atlanta, GA and will participate in retail execution planning, tools and reports generation, execution review meetings and conference calls. This associate will work closely with the client’s leadership team, client’s retail executive leadership, and the Advantage DRT management in developing, coordinating, tracking and providing insights for all retail execution programs. This individual will also work in the field quarterly to gain insights on retail needs relative to selling, reporting and communication tools to enhance retail’s ability to execute at store level.

 

Responsibilities

  • Interacts with client customer team members, client retail leadership, and DRT management in the development of all retail execution requirements per cycle period.
  • Responsible for weekly communication and reporting to the field to enable retail reps to effectively execute against both account programs as well as retail activated selling initiatives
  • Provides all the necessary selling tools and documentation for the field reps to assemble a complete selling story / Pitchbook that enables them to sell against all distribution, merchandising, and selling initiatives and would include:
    • Client POGs & MODs: SKUs by fixtures for quick assessment
    • Client Headquarter Programs: creating sell sheets and SSO
    • Scan Sheets with client’s product line
    • Info Sheets on new items and product knowledge
  • Creates reports against execution and selling results; provides analysis of POS impact of initiatives and develops reporting / initiative tracking tools to be used by DRT and Client.

Qualifications

  • Strong Excel skills mandatory (v-lookup/Pivot Table Creation/Macros/Formulas) as this position builds reports and updates weekly
  • Bachelor’s Degree-Required
  • Analytical Skills
  • Critical thinking
  • Ability to gather data, to compile information, and prepare reports
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Track record of building and maintaining customer/client relationships
  • Flexible and adaptable, able to change and alter according to changes in projects or business environment
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers 

Advantage Sales and Marketing, LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. 

Advantage Sales and Marketing, LLC dba Advantage Solutions is proud to be an Equal Opportunity Employer

 

Responsibilities

Advantage Sales and Marketing, LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

 

Retail Client Services Manager will work to maintain/improve client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team.  They will be an aid to the retail organization in regard to training to accomplish the client’s objectives.

 

Essential Job Duties and Responsibilities

Execution

  • Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram conditions, display performance against features and promotional activity and POS distribution
  • Work to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues
  • Perform ridewiths at all levels of the retail organization

Tracking

  • Audit stores in assigned geography according to executable items
  • Track and score retail audits, shipment opportunities, and report all competitive activity 

Training

  • Attend retail meetings to communicate client objectives, general retail trainings, market condition observations and assist in sales training

Communication

  • Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client.  Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to set retail standards and methods.
  • Relate findings to headquarter team and client as deducted from retail and/or field contacts and retail meeting feedback.

Supervisory Responsibilities

Direct Reports

May hire, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

 

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job 

Travel up to   50% 

 

Minimum Qualifications

Education Level: (Required): Associate's Degreeor equivalent experience

                                   

Field of Study/Area of Experience: 

3-5 years of experience in applicable fields

2+ years of supervisory experience

 

Skills, Knowledge and Abilities

  • Ability to work effectively with management
  • Ability to direct, lead, coach, and develop people
  • Ability to visualize and plan objectives and goals strategically
  • Ability to develop strategic plans to grow the business
  • Strong prioritization skills
  • Team building Skills
  • Ability to understand complex demands of a decentralized organization and meet challenging time lines
  • Strong functional experience in retail management
  • Project management skills
  • Good interpersonal skills
  • Skill in supervising to include delegating responsibility, training and evaluating performance
  • -Basic computer skills including familiarity with Word, Excel, PowerPoint, and Internet usage
  • Customer/Client specific applications 

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb.  May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds33% - 66% of the time. A detailed Environmental and Physical Requirements document is available in the Total Rewards department. 

 

Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions

 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Advantage Solutions reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  Advantage Solutions shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

                                    

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Solutions. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

 

Advantage Solutions is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, Advantage Solutions shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

 

Advantage Solutions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

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