Advantage Sales & Marketing LLC dba Advantage Solutions

Customer Team Leader

US-MA-Foxboro
Position Type
Full Time
Requisition ID
2017-139378
Category
Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)

Summary

Customer Team Leader

 

The Customer Team Leader is dedicated to a specific customer with responsibility of overall business development with that customer. This position has responsibility for managing the interface with a specific customer(s) to drive customer/client sales and to ensure that client DSMP objectives (Distribution, Shelving, Merchandising, Pricing) are met at the customer. The position serves as the customer’s primary point of contact on client specific issues.

 

Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

 

Responsibilities

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

The Customer Team Leader is dedicated to a specific customer with responsibility of overall business development with that customer. This position has responsibility for managing the interface with a specific customer(s) to drive customer/client sales and to ensure that client DSMP objectives (Distribution, Shelving, Merchandising, Pricing) are met at the customer. The position serves as the customer’s primary point of contact on client specific issues.

 

Essential Job Duties and Responsibilities

  • Establish and maintain a strong working relationship between ASM and Customer: Serves as the key conduit between the customer and client specific issues for the company. Builds and nurtures strong relationships at multiple levels of the customer’s organizations focusing in on key decision makers. Establishes a pattern of regular communication and business reviews to create “raving fans” of our customers. Coordinates client’s visit with customer as appropriate 
  • Communication of Customer Priorities:  Responsible for communicating to ASM and its clients the customer’s priorities and initiatives resulting in increased penetration.  Conducts internal team meetings on a regular basis with updates as well routine communication with ASM’s clients.
  • Drive strategic plans:  Assists clients in developing go to market strategies that incorporate customer programs and philosophy while delivering strong results for all key stakeholders. Plans should contribute to the deliverance of client KPI’s (i.e. pricing, shelf position, volume targets, assortment, etc.)   
  • Drive revenue growth:  Identify revenue opportunities within the customer and align business unit resources to maximize those new revenue opportunities. Provide customer insight in the development and presentation of interviews to prospective new clients.
  • Process Oversight:  Develop effective systems as needed to manage client trade marketing funds at the assigned customer in accordance with guidelines and policies.
  • Forecasting: Ability to anticipate future changes within the Customer so that resources and plans can be adjusted accordingly in a timely manner; this includes tactics for new revenue growth as well as customer shifts/consolidations.

Supervisory Responsibilities

 

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

 

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

 

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job 

Travel up to 25% 

 

Minimum Qualifications

 

Education Level: (Required): Bachelor's Degree or equivalent experience

                                   

Field of Study/Area of Experience: 

- 5+ years of experience in sales, consumer packaged goods, and/or food brokerage organization or equivalent

- 5+ years successfully managing client expectations

 

Skills, Knowledge and Abilities

  • Ability to work effectively with management
  • Ability to develop strategic plans to grow the business
  • Good interpersonal skills
  • Decision making skills
  • Team building Skills
  • Ability to direct, lead, coach, and develop people
  • Ability to make oral presentations
  • Proven track record in sales
  • Knowledge of the CPG industry
  • Ability to exercise sound judgment
  • Excellent written communication and verbal communication skills
  • Working knowledge of syndicated data
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

 

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.  A detailed Environmental and Physical Requirements document is available in the Total Rewards department. 

 

Additional Information Regarding ASM Job Duties and Job Descriptions

 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

 

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

 

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

 

Advantage Solutions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

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