Advantage Sales & Marketing LLC dba Advantage Solutions

  • Mobile Support Tier 2 Tech

    Job Locations US-CA-Anaheim
    Primary Posting Location : City
    Anaheim
    Primary Posting Location : State/Province
    CA
    Primary Posting Location : Country
    US
    Requisition ID
    2018-153548
    Position Type
    Full Time
    Category
    Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)
  • Summary

    Mobile Device Support Tier 2 Tech

     

    Associate is responsible for assuring that all daily processes & procedures in the Mobile Device Center Deployment Room are followed. The MDT2 (Mobile Device T2) Tech. will report to the MDC Supervisor and will provide open & regular communications regarding daily operations, reporting any issues or concerns immediately. They will insure that MDC inventory levels are maintained and adequate.  The MDT2 will monitor all daily incoming and outgoing inventory functions and insure proper quality controls are maintained. The MDT2 will oversee prompt processing & testing of incoming devices to insure they meet MDC quality control standards before being returned to inventory for field deployment. They will work with Mobile Device vendors to assure efficient, proper & timely processing of serviced equipment. This person will also work with accessory and device vendors to order track & process all approved MDC incoming orders. The MDT2 will work closely with the Mobile Device Admin. in securing MDC securities, policies and Images.  This person will also assist with other Operation functions such as supporting phones and requested projects as directed by Mgmt.

     

    Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

    Responsibilities

    Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

     

    Position Summary

     

    Associate is responsible for assuring that all daily processes & procedures in the Mobile Device Center Deployment Room are followed. The MDT2 (Mobile Device T2) Tech. will report to the MDC Supervisor and will provide open & regular communications regarding daily operations, reporting any issues or concerns immediately. They will insure that MDC inventory levels are maintained and adequate.  The MDT2 will monitor all daily incoming and outgoing inventory functions and insure proper quality controls are maintained. The MDT2 will oversee prompt processing & testing of incoming devices to insure they meet MDC quality control standards before being returned to inventory for field deployment. They will work with Mobile Device vendors to assure efficient, proper & timely processing of serviced equipment. This person will also work with accessory and device vendors to order track & process all approved MDC incoming orders. The MDT2 will work closely with the Mobile Device Admin. in securing MDC securities, policies and Images.  This person will also assist with other Operation functions such as supporting phones and requested projects as directed by Mgmt.

     

    Essential Job Duties and Responsibilities

    • Monitor and maintain Incoming and Outgoing MDC packages
    • Monitor and maintain testing of Mobile Devices
    • Works with service center vendors
    • Processes accurate MDC inventory records & activations
    • Maintain MDC securities and policies
    • Monitors maintain adequate inventory levels
    • Provides support to all ARTS department & projects as requested
    • Orders, stocks & maintains office/ shipping supplies
    • Maintains & Organizes MDC Room & Storage facilities

    Supervisory Responsibilities:

     

    Direct Reports

     

    This position does not have supervisory responsibilities for direct reports

     

    Indirect Reports

     

    This position does not have guidance or mentoring responsibilities for indirect reports

     

    Travel and/or Driving Requirements:

    • Travel and Driving are not essential duties or functions of this job  

    Minimum Qualifications

     

    The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

     

    Education Level: (Required): Associate's Degree or equivalent experience

                                       

    Field of Study/Area of Experience: 

    • Previous clerical experience highly desired

    Skills, Knowledge and Abilities

    • Previous Shipping & receiving experience highly desired
    • Proficiency with computer shipping software (FedEx or UPS)
    • Excellent verbal and written communication skills
    • Self- motivated to complete task & projects on time
    • Attention to detail and follow through are key to this role
    • Previous clerical experience highly desired
    • Ability to efficiently utilize computer tools
    • Intermediate knowledge of MS Office applications (Word & Excel & Access)
    • Proficiency with computer inventory tracking systems is a plus (Training will be provided)
    • Proficiency with computer shipping software is a plus (FedEx or UPS)

    Environmental & Physical Requirements

     

    Office / Non-Sedentary Requirements

     

    Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb.  May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time. A detailed Environmental and Physical Requirements document is available in the Total Rewards department. 

     

    Additional Information Regarding ASM Job Duties and Job Descriptions:

     

    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

     

    Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

     

    Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

     

    Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    Apply/Share

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    CONNECT TO YOUR CAREER

    Not ready to apply? Connect with us for general consideration.