Advantage Sales & Marketing LLC dba Advantage Solutions

  • Account Training Manager

    Job Locations US-CA-El Segundo
    Primary Posting Location : City
    El Segundo
    Primary Posting Location : State/Province
    CA
    Primary Posting Location : Country
    US
    Requisition ID
    2018-155971
    Position Type
    Full Time
    Category
    Marketing (Corporate): Integrated Marketing, Experiential Marketing
  • Summary

    Account Training Manager

     

    As the Account Training Manager, you will be responsible to help drive sales and training initiatives for the assigned client programs in Call Centers. While specific duties will vary based on the program and the specific challenges during the month, this position partners directly with the Partner Account Manager, our Partners and their employees, coaches, supervisors, and senior management on behalf of our client.  The measure of success is the ability to positively impact sales through effective trainings; both side by side as well as classroom style. The position is responsible for driving sales results through hands-on management of teams, objectives, trainings and through close coordination with peer management and support teams. 

     

    Advantage Sales & Marketing, LLC is proud to be an Equal Opportunity Employer

     

     

     

    Responsibilities

    Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

     

    Position Summary

     

    As the Account Training Manager, you will be responsible to help drive sales and training initiatives for the assigned client programs in Call Centers. While specific duties will vary based on the program and the specific challenges during the month, this position partners directly with the Partner Account Manager, our Partners and their employees, coaches, supervisors, and senior management on behalf of our client.  The measure of success is the ability to positively impact sales through effective trainings; both side by side as well as classroom style. The position is responsible for driving sales results through hands-on management of teams, objectives, trainings and through close coordination with peer management and support teams. 

     

    Essential Job Duties and Responsibilities

    • Partner with Sr Partner Account Manager, client leaders, and Field Team to identify gaps in performance within centers and field team.
    • Confer with business leaders, client leaders, and client teams to identify training needs based on program metrics, staffing levels, and other key client initiatives.
    • Analyze training needs, to develop new training or modify and improve existing training in partnership with clients. Deliver training in classroom.
    • Partner with Field Team to provide support for all training and to better evaluate learning progress.
    • Educate Partner Associates and Management on how to sell the client's products and services by directly interacting with their employees, customers and via informal (side-by-side) and formal (classroom) trainings.
    • Training of Sales team in areas of call center relationship building, product knowledge, and selling skills.
    • Through data analysis and field visits, make suggestions and develop strategies to drive and increase KPI execution in Call Centers. 
    • Assist Sr Partner Account Manager with building visit schedules, daily recaps, Incentive budget & strategy, weekly reporting, and recruiting assistance.
    • In times of Partner Account Manager absence help conduct and lead conference calls and team deliverables.

    Supervisory Responsibilities

     

    Direct Reports

     

    This position does not have supervisory responsibilities for direct reports

     

    Indirect Reports

     

    This position does not have guidance or mentoring responsibilities for indirect reports

     

    Travel and/or Driving Requirements

    • Travel and Driving is an essential duty and function of this job 
    • Travel up to 50%

    Minimum Qualifications

     

    The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

     

    Education Level:

     

    (Required): High School Diploma or GED  or equivalent experience

                                       

    (Preferred): Bachelor's Degree or equivalent experience                             

     

    Field of Study/Area of Experience:  Business

    • 3-5 years of experience in Sales and Training

    Skills, Knowledge and Abilities

    • Excellent written communication and verbal communication skills
    • Excellent customer service orientation
    • Good interpersonal skills
    • Strong prioritization skills                
    • Skill in supervising to include delegating responsibility, training and evaluating performance
    • Conflict management skills
    • Decision making skills
    • Analytical and research skills
    • Team building skills
    • Ability to understand and follow specific instructions and procedures
    • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
    • Flexible and adaptable, able to change and alter according to changes in projects or business environment
    • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
    • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
    • Ability to make oral presentations

    Environmental & Physical Requirements

     

    Office / Non-Sedentary Requirements

     

    Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb.  May have possible exposure to dust, and may require the ability to lift and/or push up to 35 pounds 33% - 66% of the time. A detailed Environmental and Physical Requirements document is available in the Total Rewards department. 

     

    Additional Information Regarding ASM Job Duties and Job Descriptions:

     

    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

     

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

     

    Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership:  These are our values at Advantage Sales & Marketing LLC.  Come learn why “Winning Together” is more than just words on a piece of paper.  It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

     

    Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.  As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

     

    Advantage Solutions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

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