Advantage Sales & Marketing LLC dba Advantage Solutions

  • Client Services Coordinator

    Job Locations US-FL-Tampa
    Primary Posting Location : Address
    3922 Coconut Palm Drive, Suite 300
    Primary Posting Location : City
    Primary Posting Location : State/Province
    Primary Posting Location : Country
    Requisition ID
    Position Type
    Full Time
    Client Services/Account Management
  • Summary

    Client Services Coordinator - Digital


    At our Company, we grow People, Brands, and Businesses! We are seeking a talented Client Services Coordinator who will be responsible for supporting Sr. Production Managers (SPMs) on client needs working in our Promopoint Division.  Individuals in this role must possess a strong attention to detail, a natural enthusiasm for customer service and a passion for excellence.


    Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!


    What we offer:

    • Full-Time Benefits (Medical, Dental, Vision, Life)
    • 401(k) with company match
    • Training and Career Development
    • Generous Paid Time-Off 


    • Client Relationships
      • Support the SPMs with Client Engagement Activities. Includes But Not Limited to:
        • Reviewing Deliverables (ex. Performance Reports, Influencer Content) from vendors and compiling final reporting for Client Distribution
        • Building Timelines for Projects
        • Use Research Tools to Assist with Strategy Planning for Upcoming Campaigns
        • Review Creative Assets & provide feedback to SPM/Client
        • Manage communication between client, Promopoint and vendors
        • Communicate with Clients for Upcoming Deliverables / Deadlines
        • Interact with internal graphics team to create effective campaigns
      • Present New Ideas for Client’s Strategic Planning Initiatives
      • Escalate any Change Orders / Client Requests to SPM/Director as Needed 
    • Learning & Development
      • Participate in Training to be Better Equipped in Working with clients regarding digital requests
      • Maintain a Complete Understanding of the Competitive Marketplace, Best Practices, and Emerging Trends for Learning and Development Strategies and Activities in the Programmatic & Influencer Space
    • Strategic Thinking & Program Management:
      • Help SPMs Gain Clarity from Client on Any Gaps in Information and Mitigate Potential Risks in Advance of Campaign Launch
    • Ensure Key Information Is Escalated to Operations and Productions Teams – Special Focus on the Transmission of Information Internally


    • 2-4 Years of Experience Working with Small to Medium Size Brands in an Account Mgt. Capacity
    • Experience with digital media execution – programmatic, social, influencers etc.
    • Strong Written and Verbal Communication Skills
    • Team Player, With the Confidence to Take the Lead When Necessary
    • Passion and Intellectual Curiosity for Digital Marketing Strategy
    • Demonstrated Self-Starter


    The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.


    Position Summary


    The Client Services Coordinator is responsible for providing key support to the planning, management, and oversight of events and other special projects. This position will use Integrated Marketing Services' proprietary software, PTS, as well as proprietary Client software, and Microsoft programs to generate work requests, coordinate cross-functional tasks, and complete associated duties.  Results will be obtained through effective planning, influence building, and use of resources.


    Essential Job Duties and Responsibilities


    Protecting Accounts

    • Document account plans and forecasts: Assess activities to plan; monitor sales forecasts and event requirements in PTS to ensure accuracy; log activities to track progress against the plan
    • Manage and/or monitor deployment readiness and resource alignment: Ensure accurate understanding of mutually agreed client deliverables (e.g., terms and
    • conditions, service-level agreements) and ensure knowledge is dispersed amongst personnel engaged in post-sale activity (e.g., operations, field execution); when needed; act as the focal point for event education and preparation within individual geographies; create client communication to ensure operational alignment

    Maintaining Accounts

    • Prepare standard and ad hoc reports on account status: Analyze account performance and contractual status data (e.g. compliance, out of stock, consumer engagement data, etc.); research customer or account business health and other qualification variables that quantify risk or opportunity (e.g. retail market trends, individual      shopper trends, etc.); generate report on event readiness and business      performance as scheduled or on demand (e.g. capacity reports, product      procurement reports, etc.)
    • Provide task substitution assistance in order to facilitate sales: Act in parallel to customer-facing sales in executing any back-office or operational tasks involved with aggregating data that will advance or formalize new deals; enter data using appropriate systems and processes and track processing to completion
    • Craft agreements and formal documents in securing new business: Assemble standard agreements for use by others as boilerplates for non-complex opportunities (i.e. insert form example); communicate formalized expectations of work to stakeholders to ensure understanding of the opportunity and attendant responsibilities in execution; ensure that contracts and statements of work move through sanctioned approval process and are archived appropriately upon signing
    • Troubleshoot customer operational issues: Revise inaccurate data entry; solicit and gain required approval, expedite customer involvement, or identify internal operations issues for escalation

    Supervisory Responsibilities


    Direct Reports


    This position does not have supervisory responsibilities for direct reports


    Indirect Reports


    This position does not have guidance or mentoring responsibilities for indirect reports


    Travel and/or Driving Requirements

    • Travel and Driving are not essential duties or functions of this job 

    Minimum Qualifications

    The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

    Education Level: (Required)   Bachelor's Degree or equivalent experience


    Field of Study/Area of Experience: 

    • 1-3 years of experience in related field marketing

    Skills, Knowledge and Abilities

    • Analytical and research Skills
    • Good interpersonal skills
    • Ability to visualize and plan objectives and goals strategically
    • Ability to work effectively with management
    • Ability to research and analyze data effectively       
    • Ability to develop strategic plans to grow the business
    • Ability to understand and follow specific instructions and procedures
    • Strong prioritization skills
    • Team building Skills
    • Excellent written communication and verbal communication skills
    • Basic computer skills including familiarity with Word, Excel, and Internet usage
    • Integrated Marketing Services' proprietary software, PTS, proprietary Client software

    Environmental & Physical Requirements


    Office / Sedentary Requirements


    Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.


    Additional Information Regarding The Company Job Duties and Job Descriptions


    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


    Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.


    The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


    The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.


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