Advantage Sales & Marketing LLC dba Advantage Solutions

  • Field Service Representative

    Job Locations US-NV-Reno
    Primary Posting Location : Address
    6450 S Virginia St
    Primary Posting Location : City
    Reno
    Primary Posting Location : State/Province
    NV
    Primary Posting Location : Country
    US
    Requisition ID
    2018-189979
    Position Type
    Full Time
    Category
    In Store Project and Reset Merchandising
  • Summary

    Field Service Representative

     

    The Field Service Representative (FSR) will be responsible for in-home pre and post installation inspections in their assigned territories to maximize retail customer satisfaction increasing customer commitment and brand sales.  He/she will be responsible for making sure a customer’s installation project can move forward.  This role will also manage assigned brand store displays and marketing collateral. 

     

    The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants.

    Responsibilities

    The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

     

    Job Duty

     

    Ensure that all orders have been delivered damage-free and any damage or warranty issues are handled including but not limited to completing field repairs, determining if a third-party vendor is required to complete a repair or if a re-order is required due to extensive damage. 
     

    Ensure that all in-home deliveries include:
    ·         Complete inspection of all cabinets and setting of storage expectations

    ·         Update the store after inspection is complete and advise if any re-orders are required with reasoning and detailed outline of damage

     

    Manage and update store displays and POP marketing collateral as needed
     

    Handle all consumer related post-install in-home inspections and assigned adjustments
     

    Use a shared calendar/scheduling software system to ensure all members of the team are equally informed of all deliveries, warranty issues and re-orders
     

    Other duties as assigned

    Supervisory Responsibilities

     

    Direct Reports

    - This position does not have supervisory responsibilities for direct reports

     

    Indirect Reports

    - This position does not have guidance or mentoring responsibilities for indirect reports

     

    Travel and/or Driving Requirements

     

    - Travel and Driving are essential duties and function of this job 

    - Travel up to    50-75      %

     

    Minimum Qualifications

     

    The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

    Education Level: (Required):    High School Diploma or GED    or equivalent experience          

     

    Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)

    1-3 Years of experience in kitchen and bath cabinets and/or custom millwork installation

     

    Skills, Knowledge and Abilities

     

    Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines

    Excellent Written & Verbal Communication Skills

    Strong Priortizing Skills

    Conflict Management Skills

    Decision Making Skills

    Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines

    Ability to make Oral Presentations

     

    Environmental & Physical Requirements

     

    Field / Reps Requirements

    Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities:  engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive.  The use of proper safety practices when handling the products and/or cooking is essential.

     

    Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions

     

    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

     

    Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

     

    The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

     

    The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants.

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