Advantage Sales & Marketing LLC dba Advantage Solutions

Sr Business Manager - Chewy - REMOTE

Job Locations US-TX-Dallas
Primary Posting Location : City
Primary Posting Location : State/Province
Primary Posting Location : Country
Requisition ID
Position Type
Full Time
Client Services/Account Management


Senior Business Manager


About the Business Manager role:

Reporting to the Associate Director Business Management, this role plays a crucial part in our continued growth and success. Business Managers act as the account lead for our clients’ eCommerce business and are responsible for harnessing internal, client, and channel resources to achieve eCommerce objectives. This role is responsible for providing strategic, tactical and operational leadership to our brand partner to grow sales, while maintaining a high focus on expanding the client relationship. In a work-from-home environment, to be successful, you will need to learn quickly, stay on top of new e-commerce trends, and be a motivated, independent worker. Excellent project management skills as well as poise, confidence and strategic thinking go a long way in this role. 


Responsibilities include:

  • Managing client’s e-commerce account to deliver world class growth by planning & executing all Chewy sales levers - products, pricing, promotions, content, relevancy, etc.
    • Understand the needs of the client to ensure expectations are being met (and exceeded), while also understanding the contractual agreement.
    • Monitor and update profitability at the item level to ensure decisions are made on up-to-date metrics.
    • Oversee new item set up and problem resolution of existing items.
    • Oversee content updates and optimizations for product detail pages.
    • Manage variation strategy and monitor regularly for improvements, utilizing A/B testing when applicable.
    • Detailed, analytical project manager able to work independently to prioritize and multitask.
  • Communicating with, collaborating with, and presenting to our client regularly as their account executive and main point of contact at Advantage Unified Commerce - we are strategic business partners for our client.
    • Weekly and/or monthly reporting on sales, inventory, new product launches, and overall business status.
    • Support new innovation and transition management through page set up completion, variation creation, coupon management, and reporting.
    • Develop ad-hoc crisis management reporting to help make proactive business decisions
    • Work with our internal data analytics team to develop meaningful and custom reporting capabilities, while providing insights and recommendations based upon the data.
    • Keeping up and institutionalizing the changes in our fast-paced world of e-commerce. Lead training sessions with client and internal teams for best-in-class practices.
  • Actively engaging in company culture and leadership, driving a fun, positive, virtual work environment that is scalable, collaborative and results oriented. This is a leadership position and as such setting a good example is key.



  • We are looking for a blend of Chewy/eCommerce sales experience, agency experience, consumer product industry experience, and team leadership experience.
  • Executional experience with Chewy is strongly preferred.
  • Detail oriented and strong organizational skills.
  • Client/account management experience.
  • Strong communication skills, reliability, integrity, maturity, presence, confidence, and ability to self-start.
  • Experience conducting quantitative analyses.
  • Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex and fast paced environment.
  • Proven track record for delivering results, rising to the challenge, and being part of a fast growing company is definitely a plus.
  • Must be comfortable with the learning curve/constant change that comes with operating in the fast moving, ever changing world of eCommerce.
  • High level of proficiency in Google sheets/slides/docs or Office equivalent.
  • Experience using Excel/Sheets including Pivot Tables, VLookups, Sumifs, Charts, etc.
  • Experience and success working from home as part of a virtual, remote culture. This includes a dedicated, quiet space as the role is not suitable for coffee shops, while traveling, or for those without child care.
  • High desire to learn and seek answers for your client and teammates.
  • Must be authorized to work in the United States.


Compensation Overview:

  • Competitive compensation depending on experience that includes base salary, 401K eligibility, health insurance and monthly stipend for phone.


The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.


Job Duty


Business/Functional Results

  • Achieve budgeted goals for area of accountability
  • Support account team in the development of sales plans
  • Increase Daymon business connectivity with customers
  • Effectively negotiate supplier commission rates to grow category or team revenue.

Managing Execution

  • Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit
  • Allocate resources at the account level or within assigned category business unit
  • Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities
  • Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals.
  • Ensuring appropriate amount of support (time & resource allocation) for our top relationships

Generating Talent

  • Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise
  • Assure succession plans are in place for critical roles
  • Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise
  • Identify expected level of decision-making and expected level of risk-taking for team members

Strategic Leadership

  • Execute new strategic initiatives for the account or the assigned categories
  • Support, provide guidance with customer issues relating to cost/value
  • Foster thought leadership within account team
  • Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these areas
  • Typically 3+ reports (ABMs, BMs); must develop team members’ roles and responsibilities

Managing Relationships

  • Owns director-level relationships with assigned customer and suppliers
  • Directs, delegates and empowers effectively


Supervisory Responsibilities


Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources


Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports


Travel and/or Driving Requirements


- Travel and Driving are not essential duties or functions of this job 


Minimum Qualifications


The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required):    Bachelor's Degree or equivalent experience


Field of Study/Area of Experience: Business

5+ Years of experience in building and nurturing brands; private brand management


Skills, Knowledge and Abilities

  • Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
  • Strong Written & Verbal Communication Skills
  • Conflict Management Skills
  • Decision Making Skills
  • Strong Prioritizing Skills
  • Excellent Customer Service Skills
  • Track Record of Building & Maintaining Customer/Client Relationships
  • Ability to Visualize & Plan Objectives & Goals Strategically
  • Team Building Skills


Environmental & Physical Requirements


Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


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