HR Shared Services Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a talented HR Shared Services Manager to lead our remote HR Shared Services team. This team plays a critical role in providing comprehensive HR support to our enterprise, ensuring seamless operations and exceptional service delivery. Reporting to the Senior Director of HR Shared Services within the HR Operations group, this position offers the opportunity to make a significant impact in optimizing HR processes and enhancing employee experiences across the organization.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Lead the HR Shared Services team in delivering efficient, high-quality HR services to employees and managers across the enterprise while also forging relationships with stakeholders and incorporating feedback into recommendations and requirements.
• Develop and implement HR service center strategies, integrating with broader HR team initiatives and ensuring alignment with HR Centers of Excellence (COEs) and HR Business Partners.
• Serve as an escalation point for the Shared Services team, identifying root causes for issues and driving continuous improvement opportunities.
• Collaborate closely with HR business partners, HRIS, and other functions to develop and improve processes and programs.
• Proactively identify and troubleshoot problem areas in service delivery processes, recommending effective solutions to enhance performance.
• Drive ongoing improvements through standardizing, automating, and consolidating processes in support of HR strategy while ensuring data integrity/confidentiality through process design and data audits.
• Create comprehensive documentation, training aids, and facilitate training sessions for the HR Shared Services team.
• Manage the case management system, ensuring SLAs are met, and maintaining data integrity. 

Qualifications:

• Prior HR Shared Services experience in a multi-state organization with 10,000+ employees.
• Strong problem-solving skills with the ability to determine root cause and implement appropriate solutions.
• Solid technical knowledge and ability to express complex technical concepts in understandable terms.
• Strong oral and written communication skills, including technical writing and developing business presentations and training materials.
• Strong teamwork and interpersonal skills with the ability to communicate effectively across all management levels.
• Ability to thrive in a hands-on environment and deliver solutions that span multiple inputs and competing requirements.
• Knowledge of Project Management methodologies and experience with successful project delivery.
• Knowledge of employee lifecycle and core HR functions and processes, including recruiting, learning, performance, compensation, benefits, payroll, and HR operations.
• Experience with Service Delivery Platforms and HRIS systems.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary
Advantage Solutions is seeking a dynamic and experienced HR Shared Services Manager to lead our remote HR Shared Services team. This team plays a critical role in providing comprehensive HR support to our enterprise, ensuring seamless operations and exceptional service delivery. Reporting to the Senior Director of HR Shared Services within the HR Operations group, this position offers the opportunity to make a significant impact in optimizing HR processes and enhancing employee experiences across the organization.

Essential Job Duties and Responsibilities
• Lead the HR Shared Services team in delivering efficient, high-quality HR services to employees and managers across the enterprise while also forging relationships with stakeholders and incorporating feedback into recommendations and requirements.
• Develop and implement HR service center strategies, integrating with broader HR team initiatives and ensuring alignment with HR Centers of Excellence (COEs) and HR Business Partners.
• Serve as an escalation point for the Shared Services team, identifying root causes for issues and driving continuous improvement opportunities.
• Collaborate closely with HR business partners, HRIS, and other functions to develop and improve processes and programs.
• Proactively identify and troubleshoot problem areas in service delivery processes, recommending effective solutions to enhance performance.
• Drive ongoing improvements through standardizing, automating, and consolidating processes in support of HR strategy while ensuring data integrity/confidentiality through process design and data audits.
• Create comprehensive documentation, training aids, and facilitate training sessions for the HR Shared Services team.
• Manage the case management system, ensuring SLAs are met, and maintaining data integrity. 

Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job

Minimum Qualifications
Education Level: (Required) Bachelor's Degree or equivalent experience

Field of Study/Area of Experience: Human Resources, or another business-related field

- 5+ years of experience in US Corporate Human Resources experience.

Skills, Knowledge, and Abilities
• Prior HR Shared Services experience in a multi-state organization with 10,000+ employees.
• Strong problem-solving skills with the ability to determine root cause and implement appropriate solutions.
• Solid technical knowledge and ability to express complex technical concepts in understandable terms.
• Strong oral and written communication skills, including technical writing and developing business presentations and training materials.
• Strong teamwork and interpersonal skills with the ability to communicate effectively across all management levels.
• Ability to thrive in a hands-on environment and deliver solutions that span multiple inputs and competing requirements.
• Knowledge of Project Management methodologies and experience with successful project delivery.
• Knowledge of employee lifecycle and core HR functions and processes, including recruiting, learning, performance, compensation, benefits, payroll, and HR operations.
• Experience with Service Delivery Platforms and HRIS systems.

Environmental & Physical Requirements
Office / Sedentary Requirements
The incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), the ability to hear the telephone, the ability to enter data on a computer, and may require the ability to lift up to 10lbs.

Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.