Senior Account Director

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Senior Account Director to be responsible for overseeing the performance of the Account Services team within Client Services. S/he focuses on achieving key departmental KPIs and success metrics while empowering and encouraging team members to develop innovative strategies for attaining performance. S/he is responsible for analyzing on-going account performance and adjusting priorities, goals, and activities based on results. The Senior Account Director organizes and leads cross-functional teams across a range of high-complexity projects, which may include organizational and process design, departmental roadmap development, business development, and client engagement.

The Senior Account Director shares responsibility for the management of the Senior Account Management team. S/he plays a pivotal part in honing each team member’s people management skills and aiding in overall career development. The Senior Account Director oversees team interactions and dynamics of Account Services as a whole, serving as an escalation point for an account and team member-related issues, concerns, and suggestions.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Oversees department performance as measured against major KPIs and goals; monitors trends to proactively identify risks and opportunities.
• Owns resource allocation and planning decisions for the Account Services team.
• Manages Account Services employee relations, working in conjunction with People & Culture to facilitate teamwork and address questions and conflicts.
• Responsible for Account Services financial management, including client forecasting/projections, budgets, and billing.
• Fosters a high performance and high-quality environment to produce excellent results for our clients.
• Coaches people managers in all aspects within Account Services on leading teams effectively while also driving employee engagement. Collaborates with the leadership team to develop, track, and achieve departmental goals.

Qualifications:

• Bachelor's Degree or equivalent job-related experience required
• 10+ Years of experience in account or management experience in PPC advertising, preferably managing multi-million-dollar budget SEM programs through Google AdWords and Bing Ads
• Retail experience, including but not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding a plus
• Proven people manager skills developing employees and optimizing organizational effectiveness, including a minimum of two years building and leading teams
• Strong track record of delivering outstanding service to clients, both internal and external, as well as business results and ROI
• Creative self-start with a strong relationship, organization, negotiation, and problem-solving skills

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

• Oversees department performance as measured against major KPIs and goals; monitors trends to proactively identify risks and opportunities
• Owns resource allocation and planning decisions for the Account Services team
• Manages Account Services employee relations, working in conjunction with People & Culture to facilitate teamwork and address questions and conflicts
• Responsible for Account Services financial management, including client forecasting/projections, budgets, and billing
• Fosters a high performance and high-quality environment to produce excellent results for our clients
• Coaches people managers in all aspects with in Account Services on leading teams effectively while also driving employee engagement
• Collaborates with the leadership team to develop, track, and achieve departmental goals

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel and Driving are not essential duties or functions of this job 

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required):    Bachelor's Degree or equivalent experience                        

Field of Study/Area of Experience

10+ Years of experience in account or management experience in PPC advertising, preferably managing multi-million dollar budget SEM programs through Google AdWords and Bing Ads

Retail experience, including but not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding a plus

Skills, Knowledge and Abilities

• Proven people manager skills developing employees and optimizing organizational effectiveness, including a minimum of two years building and leading teams
• Strong track record of delivering outstanding service to clients, both internal and external, as well as business results and ROI
• Demonstrated ability to improve existing systems and implement new structures to build an effective learning environment
• Ability to communicate complex data with clarity and simplicity
• Strong problem-solving and analytical skills
• Keen eye for excellent client service and account performance
• Creative self-start with strong relationship, organization, negotiation, and problem solving skills
• Able to work with third party properties, agencies, suppliers and media organizations

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.