Quality Auditor

 At our Company, we grow People, Brands, and Businesses! As a Quality Auditor, you will implement and conduct quality control audits to ensure adherence to operational standards. By reviewing a sample of cases or transactions completed by the Operations teams, you will assess compliance with Critical to Quality (CTQ) parameters and Standard Operating Procedures (SOPs). Your focus will be on key metrics such as Process Adherence and Decision Accuracy. When audit scores fall short of targets, you will drive corrective actions and recommend improvements to processes and SOPs to ensure high-quality service delivery.

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Paid Training and Skills Development workshops
• Generous Paid Time-Off 

Responsibilities:

• Audits cases/transactions to ensure compliance with standards.
• Marks met/not met and documents the reason for defects/errors.
• Documents defects and trends for Critical to Quality (CTQ) parameters.
• Completes the target sample audits each week as allocated.
• Develops and implements quality control audit plans.

Qualifications:

• Strong written and verbal communication skills.
• Excellent comprehension skills to clearly state issues to stakeholders.
• Well-organized, detail-oriented, and capable of handling a fast-paced environment.
• Ability to work both independently and as part of a team.
• Proficiency with Microsoft Excel, Word, Outlook, and web browsers.
• Experience with data reporting, syndicated data, and process improvement.
• Knowledge of auditing principles and the ability to communicate findings effectively 
• Experience working within the grocery deductions, invoicing, and promotional contract process

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Auditing and Calibration for Process Quality

  • Audits cases/transactions to ensure compliance with standards.
  • Marks met/not met and documents the reason for defects/errors.
  • Documents defects and trends for Critical to Quality (CTQ) parameters.
  • Completes the target sample audits each week as allocated.

• Create Audit Plans

  • Develops and implements quality control audit plans.
  • Identifies audit parameters for processes.
  • Ensures coverage of the target sample size for the function over a week/month.

• Conduct Weekly Calibrations

  • Collaborates with other Quality Auditors and Partner Quality Functions to drive calibration sessions.

• Reporting and Data 

  • Prepares and presents quality audit reports for management.
  • Updates reports in SharePoint or other platforms.
  • Creates trend reports to highlight focus areas for coaching and process updates.
  • Owns the meeting series for quality reviews.

• Adhoc Reporting 

  • Pulls data from various databases to perform ad hoc reporting and analysis.

• Process Updates

  • Identifies root causes for defects and suggests recommendations for improvement.
  • Partners with stakeholders and operations teams to drive metric improvements and action plans.
  • Highlights areas for process improvement and automation.

Supervisory Responsibilities
Direct Reports: This position does not have supervisory responsibilities for direct reports.
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports.

Minimum Qualifications

• Education Level: High school education required, Associates’s degree preferred.
• Field of Study/Area of Experience: 2+ years of experience processing contracts and trade deductions in the Consumer Package industry.

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills.
• Excellent comprehension skills to clearly state issues to stakeholders.
• Well-organized, detail-oriented, and capable of handling a fast-paced environment.
• Ability to work both independently and as part of a team.
• Proficiency with Microsoft Excel, Word, Outlook, and web browsers.
• Experience with data reporting, syndicated data, and process improvement.
• Knowledge of auditing principles and the ability to communicate findings effectively.

Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.