Senior Director Client Team Services

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Senior Director Client Team Services to be responsible for supporting all sales and retail strategy, initiatives, and overall results within the U.S. for select channels of distribution.  Responsible for headquarter sales for the grocery and convenience outlets serviced by the Company.  Other retail service responsibility will include planning, budgeting, and coordination of surge and reset work.  This position will be a critical contact to the client organization and senior leadership.  

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Organize and facilitate key internal and external meetings required to deliver retail performance, advanced strategy, and vision, and enhance business partnership.
• Drive key sales and retail initiative development and execution with broader retail teams.
• Achieve headquarter sales and retail business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and retail teams and channels of distribution.
• Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams.
• Control expense/budget by aggressively and proactively managing sales and retail funds, including labor expenses – monitor and report on a monthly basis.
• Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results.

Qualifications:

• Bachelor's Degree or equivalent experience required
• 15+ years of experience in the industry with leading CPG and/or agency
• 10+ years of experience in retail supervisory experience.
• Master critical leadership behaviors and demonstrate decisiveness; Ability to work through others with strong leadership, delegation and presentation skills
• Mathematical and analytical ability
• Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Client Relations

• Act as primary interface and sales / retail authority with client’s management team.  Ensure proper connections and communication internally with key ASM stakeholders and service supporters
• Organize and facilitate key internal and external meetings required to deliver retail performance, advance strategy and vision, and enhance business partnership
• Diagnose, craft and implement sales and retail solutions to accommodate client needs within approved funding

Initiative Development and Management

• Drive key sales and retail initiative development and execution with broader retail teams.  Key initiatives will include enhancement of ROI based activity reporting, deployment of new sales and retail approaches, technology, competitive benchmarking process, etc.   

Management / Leadership

• Achieve headquarter sales and retail business objectives by aligning, prioritizing, communicating, executing and reporting across all sales and retail teams and channels of distribution
• Manage within defined budget and deliver the Company's operating income plan.  P&L and pro-forma oversight
• Deliver key performance KPI’s and ROI
• Ensure talent development and team engagement for sustainable team success

Administration / Reporting

• Review and refine all aspects of internal and external reporting, ensuring relevant and consistent approach across teams
• Ownership of all communication, platforms, tools, insights and recommendations as they relate to retail performance and needs

Budget / Expense Control

• Control expense / budget by aggressively and proactively managing sales and retail funds, including labor expenses – monitor and report on a monthly basis

Supervisory

• Maintain best-in-class staff by recruiting, selecting, orienting, and training leadership team and associates
• Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results
• Consistently recruit and promote “top graded” talent, creating pipeline for future company management

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job. 

- Travel up to          an as-needed basis

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required):   Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:   

15+ years of experience in industry with leading CPG and/or agency

10+ years of experience in retail supervisory experience.

Skills, Knowledge and Abilities

• Master critical leadership behaviors and demonstrate decisiveness
• Strong leadership skills with the ability to motivate and guide others toward accomplishment of division and departmental goals
• Retail and headquarter sales insights and thought leadership with respect to competitive landscape, retail and sales coverage models and application of current and future retail technology
• Strong initiative and self-directed, ability to work independently
• Ability to work though others with strong leadership, delegation and presentation skills.
• Strong organizational and follow up skills
• Strong written and verbal communication skills
• Strong understanding of retail reporting systems
• Mathematical and analytical ability
• Model the organization’s cultural values and attributes
• Possess and demonstrate innovation and strategic partnership to serve the business’ strategy
• Ability to establish credibility, recognize and support the organization’s preferences and priorities
• Result and people oriented with ability to balance business considerations while using sound judgment
• Negotiate skillfully in tough situations with both internal and external groups
• Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication
• Ability to identify performance challenges or issues and work with associates to improve/correct those issues
• Ability to recognize opportunities for growth and improvement, and to work with associates to achieve company and personal goals
• Demonstrates commitment to meeting or exceeding customer expectations, effectively solicits and responds to the needs of the customer both external and internal
• Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.