Technical Account Manager

A Technical Account Manager cultivates and manages relationships with teams and clients, leveraging deep knowledge of technology systems and resources within the Information Technology Division. Serving as a trusted advisor, the Technical Account Manager bridges the gap between supported teams and the broader Technology team.

This role involves developing and executing strategic plans to enhance functionality adoption among supported teams, along with providing training and project management to drive exceptional outcomes. Exceptional communication and presentation abilities are essential. The Technical Account Manager assumes additional responsibilities, such as leading special projects, serving as a subject matter expert on specified applications, and contributing to the training of new hires. This role demands the capacity to work both independently and collaboratively in a fast-paced, dynamic environment, making informed decisions and meeting strict deadlines.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities
Trusted Advisor & Technical Expertise
• Relationship Management: Build and maintain strong relationships with retail teams and clients, acting as a trusted advisor and primary liaison for technology-related matters.
• Technology Expertise: Demonstrate a deep understanding of Advantage Commercial Products technology systems and resources, including hardware and software platforms and Reporting.

• Training and Support: Provide training, project management, and ongoing support to ensure successful implementation of technology solutions and new applications.
• Communication and Presentation: Communicate effectively and deliver compelling presentations to stakeholders, including participating in client/team meetings.
• Operational Efficiency: Identify opportunities for operational efficiency and collaborate with IT and business teams on current and future business needs.
• Technical Problem-Solving: Identify appropriate technical solutions to business problems and serve as the technology expert in decision-making processes.
• Team Collaboration: Collaborate with supported teams on implementing new functionality and best practices, while also being involved in store calls and team meetings to stay aligned with team goals and objectives.

System Configuration/Troubleshooting
• Understanding how the device and data should function and appear to the end user.
• Efficiently troubleshooting reported issues (at the field management level) in all supported technology applications.
• Overseeing the hierarchy structure and maintenance of assigned teams' database within reporting and all applications.
• Updating and configuring team settings as needed to change how data is collected in the field.
• Participating in new software release testing to identify bugs and validate that new functionality is working as expected.

Supervisory Responsibilities

Direct Reports
- This position does not have supervisory responsibilities for direct reports

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
- Travel up to 33%

Minimum Qualifications 
Education Level: (Required): Associate's Degree or equivalent experience

1-3 Years of experience in CRM (Customer Relationship Management Software) or database maintenance or equivalent experience
1-3 years of CPG (Consumer Package Goods) industry experience preferred
Training/presentation experience

Skills, Knowledge and Abilities
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong communication and interpersonal skills.
• Proven ability to build and maintain relationships with clients and internal teams.
• Ability to adapt to new technologies and learn quickly.
• Project management experience is a plus.

Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Work is performed primarily in an office environment.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).