Client Service Executive

The Client Service Executive fosters strong client and retailer relationships to ensure seamless communication and execution across internal departments. This role identifies growth opportunities within accounts, manages or supports the sales process within program guidelines, and oversees project deliverables to ensure timely completion. The Client Service Executive also anticipates and resolves issues, supports internal teams, and delegates tasks while coaching junior team members to ensure high-quality results.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Develop effective client and retailer relations to facilitate communication and execution with internal departments, ensuring successful achievement of deliverables.
• Identify development potential in accounts by studying clients’ current business and connecting with past clients to evaluate additional needs.
• Manage or support the sales process within standard program guidelines.
• Perform project management duties for program execution, ensuring deliverables are consistently completed on time, while supporting internal partners and third-party providers.
• Anticipate potential issues based on experience and proactively create equitable solutions for both clients and the company.
• Delegate tasks and review the work of lower-level professionals, providing coaching as needed.

Supervisory Responsibilities
Direct Reports
This position does not have supervisory responsibilities for direct reports.
Indirect Reports
Does not have direct reports, but may delegate work to others and provide guidance, direction, and mentoring to indirect reports.

Travel
Minimal travel required.

Minimum Qualifications

Education Level: Bachelor’s degree

Experience Requirements: Typically requires 3-5 years of CPG industry, sales and marketing agency, customer, or client experience.

Knowledge, Skills, and Abilities

• Creative thinker and self-starter who can effectively handle multiple tasks and projects simultaneously.
• Possesses project management and presentation skills.
• Ability to build and maintain strong client relationships.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Well-organized, detail-oriented, and able to handle a fast-paced work environment.

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.