Customer Development Coordinator - Canada

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Customer Development Coordinator (CDC) who will be responsible for administrative activities related to assigned clients.  The CDC works closely with Business Managers, Account contacts and other support personnel.  The CDC’s main responsibilities include maintenance of accurate customer plans, manage price files including list and deal pricing, and promotion forms management; s/he assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to Business Managers, customer service personnel, and other support staff.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Health, Dental, Disability, Life, Lifeworks Program)
• PerkSpot Discounts on Travel, Movies, Cell Phones and more
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Administrative: supports and resolves administrative activities by maintaining communication flow and serving as a liaison to Business Managers.
• Client and Customer Interaction: understanding and communication of policies and procedures.
• Collections: assists Business Development Managers with repayments and receivables.

Qualifications:

• High School diploma or equivalent
• 1-3 years applicable work experience preferably in consumer packaged goods
• Excellent verbal and written communication skills.
• Highly computer literate
• Mathematical and analytical skills needed

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Customer Development Coordinator (CDC) is responsible for administrative activities related to assigned clients.  The CDC works closely with Business Managers, Account contacts and other support personnel.  The CDC’s main responsibilities include  maintenance of accurate customer plans, manage price files including list and deal pricing, and promotion forms management; s/he assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to Business Managers, customer service personnel, and other support staff.

Essential Job Duties and Responsibilities

• Promotions Forms Management: maintains an efficient forms management process through consistent application and training. 
• Develops accurate and timely promotional materials by inputting client information in order to create a promotional calendar. 
• Maintains promotional materials through tracking vehicles (i.e. spreadsheets, sample inventories, quotes, and bonus tracking). 
• Ensures accurate and timely communication of promotions by maintaining updated distribution lists.
• Working in customer financial software systems for forecasting and promotional input.
• Administrative: supports and resolves administrative activities by maintaining communication flow and serving as a liaison to Business Managers Client and Customer Interaction: understanding and communication of policies and procedures Manages the claims, deductions, and reconciliation processes by meeting client and customer expectations through maintaining accurate records
• Collections: assists Business Development Managers with repayments and receivables

Job Requirements

Minimum Qualifications

Education Level: (Required):  High School diploma or equivalent

1-3 years applicable work experience preferably in consumer packaged goods

Skills, Knowledge and Abilities

• Ability to work in a fast paced environment while serving as a liaison to departments heads, managers, associates, Clients and Customers.
• Ability to exchange information clearly and concisely.
• Excellent verbal and written communication skills.
• Highly computer literate with a proficiency in Computer Software to include: MS Windows, Spreadsheet (Excel), Word-processing (Word), and advanced presentation application software (PowerPoint). SAP, Siebel, Adesso, Retail Link
• Ability to prioritize and work on multiple tasks with minimum supervision.
• Must have strong organizational skills.
• Mathematical and analytical skills needed.

Other Requirements

Strong understanding and utilization of proper safety techniques and correct use of equipment when appropriate.

Physical Demands

Never (0% of shift): Crawl and/or climb, kneel, push, pull work on unprotected heights, operate mechanical machinery, be exposed to marked changes in temperature and humidity, be exposed to harmful fumes and/or other pollutants, and use feet and/or legs for repetitive motion.

Occasionally (up to 33% of time): Stand, walk, bend and/or stoop, use hands and/or arms for simple grasping and lift and/or carry up to ten pounds (sedentary level).

Continuously (66-100% of shift): Sit and use hands and/or arms for repetitive motion.

Additional Information Regarding The Company Job Duties and Job Descriptions

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.    

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.  As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company welcomes and encourages applications from people with disabilities.  The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.  If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants