Human Resources Generalist

Associate Relations

• Analyze and provide resolution to Supervisors and Managers on methods and approaches to resolve employee relations issues not limited to employee complaints, favoritism, attendance, conflicts, communication issues etc. 
• Complete investigations into complaints and performance concerns and provide investigation reports and recommendations on resolution to Supervisor for review. 
• Work with teams to deliver corrective actions or separations to employees as appropriate 

Policy/Procedure/ Program Management

• Advise management on policies, programs, and procedures
• Ensure that programs are carried out in accordance with company's policies and procedures

Customer Service

• Field general phone calls and questions from associates

Miscellaneous

• Support special projects as assigned

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

- Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job. 

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required)   Bachelor's Degree or equivalent experience                

Field of Study/Area of Experience

-Must be fluent in French

-3-5 years of experience in general HR preferred

-Experience in employee relations and handling investigations preferred

-SPHR or PHR a plus

Skills, Knowledge and Abilities

• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Team building Skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.

At the Company, we grow People, Brands, and Businesses! The Human Resources Generalist is responsible for performing HR related duties such as staying up to date with employment law changes, conducting market research on HR best practices, responding to employee questions and concerns, helping set up employee programs and offering a day to day administrative support to the HR team.

What We Offer:

• Full benefits including Medical, Dental, Vision 
• Short and Long-Term Disability
• Generous paid time off  
• Paid training and ongoing career development certifications and courses

Responsibilities:

• Proactively supports with the development and implementation of corporate HR programs, policies and procedures to achieve strategic business unit goals and operational objectives
• Stays current with legal requirements and government reporting regulations to ensure policies and procedures are in compliance
• Provides guidance and support to associates with the interpretation of HR policies and procedures, and benefits
• Partners with business unit leadership to recruit, interview, select and promote associates

Qualifications:

• Fluent in French and English (verbal and written) considered and asset
• Must have five (5) years of human resources experience with progressively increasing responsibility in employee relations, recruitment or in a generalist role
• Post-secondary education in Human Resources or a related field
• CHRP or CHRL Designation is a plus
• Strong attention to detail and ability to work in a fast-paced environment
• Ability to work independently and as a part of a team
• Proficient use of Microsoft Office Suite (Outlook, Word, Excel, Power Point and Access)

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Associate Relations

• Analyze and provide resolution to Supervisors and Managers on methods and approaches to resolve employee relations issues not limited to employee complaints, favoritism, attendance, conflicts, communication issues etc. 
• Complete investigations into complaints and performance concerns and provide investigation reports and recommendations on resolution to Supervisor for review. 
• Work with teams to deliver corrective actions or separations to employees as appropriate 

Policy/Procedure/ Program Management

• Advise management on policies, programs, and procedures
• Ensure that programs are carried out in accordance with company's policies and procedures

Customer Service

• Field general phone calls and questions from associates

Miscellaneous

• Support special projects as assigned

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

- Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job. 

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required)   Bachelor's Degree or equivalent experience                

Field of Study/Area of Experience

- 3-5 years of experience in general HR preferred

- Experience in employee relations and handling investigations preferred

- SPHR or PHR a plus

Skills, Knowledge and Abilities

• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Team building Skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.    

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.  As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company welcomes and encourages applications from people with disabilities.  The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.  If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants