Director Retail Operations Client

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Director of Retail Operations (DRO) to be responsible for supporting all retail initiatives within a team to ensure Client and Customer retail standards are met and volume is increased. Collaborates with retail personnel at all levels, members of senior management, as well as, Client and Customer contacts to maintain retail effectiveness.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Project Scheduling / Coordination / Management / Maintenance

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel.
• Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.

Customer Relations (Internal / External)

• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.

Administration / Reporting

• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives.

Budget / Expense Control

• Control expense / budget by aggressively and proactively managing retail funds and labor expenses.

Supervisory

• Complete operational requirements by scheduling and assigning associates and following up on work results.
• Maintain staff by recruiting, selecting, orienting, and training associates.
• Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results. 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel.
• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.
• Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives.
• Control expense/budget by aggressively and proactively managing retail funds and labor expenses.
• Maintain staff by recruiting, selecting, orienting, and training associates. Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results.
• Travel and Driving are essential duties and function of this job.

Qualifications:

• Bachelor's Degree or equivalent experience required
• 2-4 years of experience in Regional Operations Management within Sales and marketing agency industry, or a direct sales company
• 5-7 years of supervisory experience
• Strong understanding of Broker retail operations
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong written communication and verbal communication skills

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Project Scheduling / Coordination / Management / Maintenance

• Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel.
• Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.

Customer Relations (Internal / External)

• Achieve retail objectives through frequent and consistent interactions with Clients, Customers, and key Company personnel.

Administration / Reporting

• Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel.
• Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives.

Budget / Expense Control

• Control expense / budget by aggressively and proactively managing retail funds and labor expenses.

Supervisory

• Complete operational requirements by scheduling and assigning associates and following up on work results.
• Maintain staff by recruiting, selecting, orienting, and training associates.
• Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning and appraising job results. 

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel and Driving are essential duties and function of this job 

- Travel up to 75%

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) Bachelor's Degree or equivalent experience

- 2-4 years of experience in Regional Operations Management within Sales and marketing agency industry, or a direct sales company

- 5-7 years of supervisory experience

- Strong understanding of Broker retail operations

Skills, Knowledge and Abilities

• Skill in supervising to include delegating responsibility, training and evaluating performance
• Team building Skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Analytical and research Skills
• Strong written communication and verbal communication skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.