Sr Director Scheduling ACX

The Senior Director of Scheduling is responsible for providing strategic oversight of national scheduling operations, ensuring workforce deployment aligns with business needs and organizational objectives. This role leads the recruitment, development, and performance management of the scheduling team while fostering a culture of accountability and continuous improvement. The position oversees large-scale scheduling and coordination of field execution activities, collaborating with cross-functional leaders to ensure compliance with operational standards and client requirements. The Senior Director also manages labor planning, reporting functions, and process optimization to drive execution efficiency and support enterprise-wide goals.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

Strategic Workforce Planning & Scheduling

• Provide strategic oversight of national scheduling operations by aligning teammate deployment with organizational objectives and business needs.
• Drive efficiency and productivity by leading the development and implementation of advanced scheduling models, ensuring optimal coverage and workload balance across all regions.
• Ensure consistent execution through delegation, follow-up, and accountability at all levels of the scheduling function.
Team Development
• Lead recruitment, selection, onboarding, and training strategies to build a high-performing scheduling team.
• Cultivate a culture of continuous learning through coaching, mentoring, and individualized development plans tailored to successors, high performers, and key contributors.
• Manage performance through structured feedback, goal alignment, and appropriate intervention strategies.

Project & Event Execution Leadership
• Oversee large-scale scheduling and coordination of field execution activities across multiple regions and divisions. Accountable for field execution results.
• Collaborate with cross-functional leaders to prioritize and allocate resources effectively, ensuring flawless event execution and compliance with client requirements and operational standards.
• Ensure adherence to food safety guidelines and event protocol through structured planning and training.

Internal Stakeholder Engagement
• Build and maintain strong relationships with internal business partners through frequent, high-impact communication and collaboration.
• Serve as a key point of contact to ensure alignment between scheduling strategies and broader business objectives.

Oversight & Reporting
• Lead reporting functions to deliver actionable insights on scheduling performance, labor metrics, and execution efficiency to executive leadership.
• Drive continuous improvement through data analysis, trend identification, and process optimization.

Budget & Expense Management
• Own labor planning and oversight, identifying cost-saving opportunities and driving efficiency across scheduling operations.
• Monitor and control expenses to ensure alignment with fiscal goals while maintaining high service standards.

Job Will Remain Open Until Filled 

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

Strategic Workforce Planning & Scheduling

• Provide strategic oversight of national scheduling operations by aligning teammate deployment with organizational objectives and business needs.
• Drive efficiency and productivity by leading the development and implementation of advanced scheduling models, ensuring optimal coverage and workload balance across all regions.
• Ensure consistent execution through delegation, follow-up, and accountability at all levels of the scheduling function.
Team Development
• Lead recruitment, selection, onboarding, and training strategies to build a high-performing scheduling team.
• Cultivate a culture of continuous learning through coaching, mentoring, and individualized development plans tailored to successors, high performers, and key contributors.
• Manage performance through structured feedback, goal alignment, and appropriate intervention strategies.

Project & Event Execution Leadership
• Oversee large-scale scheduling and coordination of field execution activities across multiple regions and divisions. Accountable for field execution results.
• Collaborate with cross-functional leaders to prioritize and allocate resources effectively, ensuring flawless event execution and compliance with client requirements and operational standards.
• Ensure adherence to food safety guidelines and event protocol through structured planning and training.

Internal Stakeholder Engagement
• Build and maintain strong relationships with internal business partners through frequent, high-impact communication and collaboration.
• Serve as a key point of contact to ensure alignment between scheduling strategies and broader business objectives.

Oversight & Reporting
• Lead reporting functions to deliver actionable insights on scheduling performance, labor metrics, and execution efficiency to executive leadership.
• Drive continuous improvement through data analysis, trend identification, and process optimization.

Budget & Expense Management
• Own labor planning and oversight, identifying cost-saving opportunities and driving efficiency across scheduling operations.
• Monitor and control expenses to ensure alignment with fiscal goals while maintaining high service standards.

Supervisory Responsibilities

Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel and Driving are not essential duties or functions of this job
- Travel up to 10 %

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience: Retail Management
8-10 years of experience in retail field management, with hiring, managing both full-time and part-time employees, demonstration or even marketing, results reporting, inventory, merchandising and training experience

Skills, Knowledge and Abilities:
Able to handle fast paced work environment
In-depth understanding of workforce planning, labor forecasting, and scheduling methodologies across multi-site operations
Strong knowledge of event execution logistics, field operations, and compliance standards, including food safety protocols
Understanding of organizational structures, resource allocation, and cross-functional collaboration
Proven ability to lead, coach, and develop high-performing teams at all levels of the organization
Exceptional verbal and written communication skills
Advanced knowledge of Microsoft Office Suite, especially Excel and PowerPoint

Environmental & Physical Requirements

Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.