Business Operations Manager ACX

This Business Operations Manager ACX is responsible for driving organizational success through strategic planning, execution, and operational oversight while ensuring financial performance and profitability. It oversees cross-functional initiatives, process improvements, and technology integration to support growth and efficiency. The position also manages client and stakeholder relationships, negotiates agreements, and ensures compliance with legal, regulatory, and ethical standards. Additionally, it tracks performance through KPIs, provides reporting to leadership, and develops actionable recommendations for continuous improvement.

Responsibilities

• Develop and implement strategies to help the team to reach organizational goals

• Monitor market trends and identify opportunities for growth and improvement

• Manage expenses, track revenue, and ensure profitability targets are met

• Analyze financial data and prepare reports for senior leadership

• Work with finance to make sure that we are establishing processes with the finance team

• Create and manage processes to ensure accurate financial tracking, reporting, and compliance

• Identify process improvements to enhance productivity

• Support process and growth (technology) cross teams

• Oversee integration and migration processes to ensure smooth transitions

• Build and maintain strong relationships with clients, vendors, and business partners

• Support contract negotiations and agreements to support business objectives

• Serve as a key point of contact for internal and external stakeholders

• Oversee major initiatives from planning through execution partnering with operations

• Coordinate cross-functional teams to deliver results on time and within budget

• Track project progress and report outcomes to leadership

• Identify potential risks to the business and develop mitigation strategies

• Ensure adherence to legal, regulatory, and ethical standards

• Establish and track KPIs to measure business performance and report back to business leaders

• Provide insights and recommendations for continuous improvement

Qualifications

• Education Requirements: Associate degree/Junior college

• Experience Requirements: 2–4 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Skilled in developing and executing business strategies through market analysis and data-driven decision-making

• Experience in driving operational efficiency and managing complex projects from planning through execution

• Adept at assessing risks, ensuring regulatory compliance, and establishing KPIs to measure and improve performance

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Develop and implement strategies to help the team to reach organizational goals

• Monitor market trends and identify opportunities for growth and improvement

• Manage expenses, track revenue, and ensure profitability targets are met

• Analyze financial data and prepare reports for senior leadership

• Work with finance to make sure that we are establishing processes with the finance team

• Create and manage processes to ensure accurate financial tracking, reporting, and compliance

• Identify process improvements to enhance productivity

• Support process and growth (technology) cross teams

• Oversee integration and migration processes to ensure smooth transitions

• Build and maintain strong relationships with clients, vendors, and business partners

• Support contract negotiations and agreements to support business objectives

• Serve as a key point of contact for internal and external stakeholders

• Oversee major initiatives from planning through execution partnering with operations

• Coordinate cross-functional teams to deliver results on time and within budget

• Track project progress and report outcomes to leadership

• Identify potential risks to the business and develop mitigation strategies

• Ensure adherence to legal, regulatory, and ethical standards

• Establish and track KPIs to measure business performance and report back to business leaders

• Provide insights and recommendations for continuous improvement

Qualifications

• Education Requirements: Associate degree/Junior college

• Experience Requirements: 2–4 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Skilled in developing and executing business strategies through market analysis and data-driven decision-making

• Experience in driving operational efficiency and managing complex projects from planning through execution

• Adept at assessing risks, ensuring regulatory compliance, and establishing KPIs to measure and improve performance

Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.