Senior Director, eCommerce & Amazon

The Senior Director of Amazon eCommerce manages programs and strategic planning initiatives within a specific department of the business to ensure sales targets are met for clients selling on Amazon. This role may be dedicated to servicing one significant client or responsible for multiple clients’ goals and encompassing customer relations and implementation. 

E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone dynamic, curious & confident to join our team as a Senior Director or Amazon eCommerce for our Amazon & eCommerce team. This role is responsible for providing strategic, tactical, and operational leadership on the highest levels. Leading a team of 3-5 Amazon experts that is focused on providing Amazon-focused e-commerce strategy and best-in-class execution for many customers including some of the world’s largest brands. In a work-from-home environment, to be successful, you will need to learn quickly, stay on top of new e-commerce trends, and be a motivated, independent worker. Excellent project management skills as well as poise, confidence and strategic thinking go a long way in this role. Collaboration with other business management & Advantage Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services is key to our approach. 

Qualifications: 

• Bachelor's Degree or equivalent experience in the areas of Marketing/Brand Management required; MBA Degree or equivalent experience is preferred 
• 7+ years of experience full access and broad knowledge of Amazon Seller Central or Vendor Central with annual revenue of $50M+, or ex-Amazon experience preferred 
• 6+ years of experience in a consumer product, brand manager, media, agency  
• Superior task management, project management, interpersonal, written and verbal communications skills 
• 3+ years eCommerce experience understanding SEO, shipping, new item set up, and optimizations 
• 5+ Amazon Advertising experience or Amazon Ad certifications 
• 8+ years of management experience preferred 
• 4+ years of Fortune 100 brand experience preferred 

Job Responsibilities  

• Independently manages 1-2 enterprise-tier Fortune 100 brands on Amazon 3P or 1P, driving sales growth and positioning yourself as the go-to Amazon expert with a ‘can-do’ attitude.  
• Manage and mentor a team of 3–5 direct reports to drive eCommerce growth, provide strategic direction, set performance goals, and ensure alignment with business objectives, foster a collaborative, data-driven culture focused on innovation, accountability, and continuous improvement to deliver a best-in-class client experience. 
• P&L responsibility for team, focusing on client growth, retention and agency profitability. 
• Oversee and drive client growth within existing account portfolio and is responsible for helping achieve the team and division’s annual sales budget via current client growth, new service creation, new business development. 
• Manage, nurture and own key client relationships to ensure satisfaction, retention, and growth, identify opportunities to upsell and expand services, proactively address client needs, and collaborate with internal teams to deliver tailored solutions that drive long-term success building a trust-based partnership with client teams, and agency partners. Works directly with managers having regular communication with them to ensure they are driving the business forward and helping them address short- and long-term goals, initiatives & challenges. 
• Understand the needs of clients to ensure the team is consistently meeting and exceeding expectations of relationships, while also understanding our contractual duty. 
• Develop standards, systems, and best practices (using people or technology) to consistently improve our ways of working by writing, and training team utilizing SOPs. 
• Proactive communication and collaboration between clients, internal teams, and external partners fostering deep relationships. 
• Participate in hiring of associates & managers. 
• Collaborates with executive leadership and peers to ensure understanding of key initiatives and results.  
• Independently lead strategies in Amazon Vendor Negotiations for brands balancing profitability with growth, making strategic recommendations. 
• Independently write client agreements and statement of work documents proactively seeking buy-in from clients through negotiations. 
• Assisting with and presenting new business development pitches providing deep account and media audits. 
• Support additional tasks as needed to ensure client success and overall agency growth by updating processes and SOPs while providing feedback to leadership. 
• Continuously acquires and applies advanced knowledge of Amazon’s evolving marketplace, including platform tools, algorithms, and process, to optimize client performance and internal efficiencies, participating and speaking at industry events and trade shows. 
• Actively engaging in company culture & leadership, driving a fun, positive, virtual work environment that is scalable, collaborative, and results-oriented. 

Skills: 

• Advanced Excel and strategic thinking skills 
• Knowledge using third-party tools, including Helium10, Keepa, DataHawk, Jungle Scout, or Zonguru 
• Strong presentation and interpersonal skills 
• Excellent communication skills, both written and verbal  
• Well-organized, detail-oriented, and able to handle a fast-paced work environment 
• Track record of building and maintaining customer/client relationships 
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook 
• Expert-level influencing skills – the ability to manage internal and external boundaries, set expectations, prioritize, and build alignment at varying management levels/client interface  
• Expert-level execution skills - the ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results  
• Expert-level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities  
• Excellent strategic thinking and process development skills  
• Excellent organizational and problem-solving skills  

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Senior Account Director functions as multi-client relationship manager of Agency consumer promotion and shopper marketing program deliverables within multiple categories, retail channels or regions in addition to new business development. Primary role is to provide thought leadership as the face of the Agency to the executive-level sales/marketing team as a business consultant while managing the wider client team and engagement of internal agency departments. A successful Senior Account Director will focus on financial health of multiple clients, new business development, proactive associate career path development and Agency product innovation.

Essential Job Duties and Responsibilities

• Play a strategic role in selling new business efforts with current and new client prospects, providing clear and relevant service offerings based upon ASM Marketing Services mission, culture and capabilities
• Manage client engagement from initial client contact, to defining scope of work, preparing proposals, negotiating fees, and recommending staffing structure to support new business initiatives
• Demonstrate product category or retail channel ownership with Executive level Marketing and Sales client base to show Agency thought leadership as a consultant
• Cultivate strong relationships with Executive level client trade, sales and marketing teams
• Effective recruiting, hiring, training, and development of direct reports
• Manage financial P/L for multi-client business teams
• Design effective programming by leading a cross-functional team that will develop category, channel, customer and competitive brand marketplace insights, identify most value consumer/shopper targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs that ultimately drive behavior change
• Engage, mentor and inspire Agency cross-functional team leadership, empower innovative product development, reinforce Agency revenue goals and considering succession planning/hiring needs
• Mine and sell ASM Marketing Svs revenue-driving opportunities

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

• Travel and Driving is an essential duty and function of this job 
• Travel up to   30%

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

                          (Preferred): Master's Degree                                    

Field of Study/Area of Experience:  Business, Communications

• 10+ years of experience in the role of leader/manager in agency or brand management, including experience in advertising, promotion, media, or direct marketing with national brands

Skills, Knowledge and Abilities

• Creative self-starter with strong organization, negotiation, and problem-solving skills
• Ability to present to large and small groups in a variety of settings
• Excellent written and verbal communication skills
• Committed leader who can balance multiple programs and direct resources appropriately
• Team player with a positive attitude
• Able to build and maintain strong client relations
• Flexible and adaptable to change
• Proficient in MS Word, Excel and PowerPoint
• Must be willing to travel
• Excellent customer service orientation
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Strong written communication and verbal communication skills
• Good interpersonal skills
• Strong prioritization skills
• Conflict management skills
• Decision making skills
• Team building Skills
• Ability to exercise sound judgment
• Ability to ensure a high level of service and quality is maintained
• Ability to direct, lead, coach, and develop people
• Ability to work effectively with management
• Demonstrated ability to provide cross-functional leadership
• Ability to develop strategic plans to grow the business
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Track record of building and maintaining customer/client relationshipsFlexible and adaptable, able to change and alter according to changes in projects or business environment
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.