Program Manager Field

The Program Manager Field is the liaison between the Director and the operations team. They are responsible for maintaining a strong communication flow between all parties as well as supporting the team by providing the necessary tools to execute our services in the best most efficient manner while delivering high quality results. Performs other duties as required and assigned.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Responsibilites

• Oversees daily program execution, including scheduling, payroll, staff communication, and performance monitoring.
• Loads cycle plans into the SAS Technology Platform, pulls daily and weekly reports, and ensures proper execution of retailer programs.
• Identifies and addresses execution performance issues, ensuring adherence to retailer requirements and operational standards.
• Aligns reset workload with labor resources, consults with retailers and brokers, and attends client meetings to support program success.
• Accountable for maintaining and reporting on the progress of fair share billing, labor budgets, and program costs to maintain financial efficiency.
• Provides reports to retailers, executives, and supervisory staff, offering insights into store completions, issues, and opportunities.
• Works with clients and space and assortment teams to resolve issues

Supervisory Responsibilities

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Typically office based, but may need to go into the field (retail stores) as needed

Minimum Qualifications

Education Level: (Required):    Bachelor's Degree or equivalent experience                         

5+ years of prior broker, Retail, Retailer Service or Merchandising experience

Skills, Knowledge and Abilities

Excellent Written & Verbal Communication Skills
Decision Making Skills
Strong Prioritizing Skills
Ability to Develop Strategic Plans to Grow Business
Team Building Skills
Research & Analysing Skills
Good Interpersonal Skills

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Job Will Remain Open Until Filled 

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Responsibilites

• Oversees daily program execution, including scheduling, payroll, staff communication, and performance monitoring.
• Loads cycle plans into the SAS Technology Platform, pulls daily and weekly reports, and ensures proper execution of retailer programs.
• Identifies and addresses execution performance issues, ensuring adherence to retailer requirements and operational standards.
• Aligns reset workload with labor resources, consults with retailers and brokers, and attends client meetings to support program success.
• Accountable for maintaining and reporting on the progress of fair share billing, labor budgets, and program costs to maintain financial efficiency.
• Provides reports to retailers, executives, and supervisory staff, offering insights into store completions, issues, and opportunities.
• Works with clients and space and assortment teams to resolve issues

Supervisory Responsibilities

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Typically office based, but may need to go into the field (retail stores) as needed

Minimum Qualifications

Education Level: (Required):    Bachelor's Degree or equivalent experience                         

5+ years of prior broker, Retail, Retailer Service or Merchandising experience

Skills, Knowledge and Abilities

Excellent Written & Verbal Communication Skills
Decision Making Skills
Strong Prioritizing Skills
Ability to Develop Strategic Plans to Grow Business
Team Building Skills
Research & Analysing Skills
Good Interpersonal Skills

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.