Director Workforce Planning

The Director Workforce Planning leads day‑to‑day scheduling operations across assigned divisions or regions to ensure full workforce scheduling, staffing, and coverage required for effective field execution. This role oversees managers and administrators within workforce planning, ensuring accuracy, timeliness, and compliance in workforce deployment. The Director partners closely with retail operations managers, human resources, talent acquisition, and cross‑functional leaders to maintain operational readiness, deliver high‑quality teammates, and drive continuous improvement.

Job Will Remain Open Until Filled

Responsibilities

• Ensure assigned regions achieve required scheduling, staffing, and coverage by monitoring execution rates, utilization, fill rates, and scheduling accuracy through workforce dashboards and systems

• Lead, coach, and develop manager workforce planning and workforce planning administrators through regular performance check‑ins, formal reviews, and succession planning

• Ensure consistent application of scheduling standard operating procedures, system workflows, data integrity standards, and compliance with scheduling rules and timelines

• Identify and address short‑ and long‑term staffing gaps by optimizing internal resources, reallocating talent, and engaging third‑party staffing when required based on forecasts

• Collaborate cross‑functionally with retail operations managers, human resources, talent acquisition, field operations, and senior scheduling leadership to align workforce needs and deployment strategies

• Review labor and scheduling reporting to identify trends, inefficiencies, and risks while implementing process improvements to enhance fill rates, accuracy, and speed

• Ensure adherence to company policies, labor standards, and certification requirements while validating new hire readiness including training completion and system enrollment

• Provide regular updates to stakeholders on performance, system issues, staffing risks, trends, and operational priorities

Qualifications

• Education Requirements: Bachelor’s degree

• Experience Requirements: 4–6 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company‑wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong analytical skills with proficiency in workforce scheduling and deployment systems

• Demonstrated ability to lead, coach, and develop high‑performance teams

• Strong organization, communication, follow‑through, and risk identification capabilities

• Ability to manage high‑volume, fast‑paced operational environments while partnering cross‑functionally

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.