Retail Supervisor — Lead, Inspire, Grow

Are you the person who walks into a store and immediately sees what's working, what's not, and how to fix it? Do you love coaching a team, building relationships, and being the go-to problem-solver in your territory? If so, we want you on our team.

We're one of North America's leading sales and marketing agencies, connecting top food and consumer packaged goods brands with the retailers and shoppers who love them. As a Retail Supervisor, you'll be the driving force behind that connection — leading a team of Retail Sales Representatives and Merchandisers to make sure our clients' products show up exactly where and how they should.

What You'll Do

• Lead a team that matters. Hire, train, coach, and develop Retail Sales Reps and Merchandisers, helping them grow while you grow as a leader.
• Build real relationships. Work hand-in-hand with Business Development Managers, Clients, and Store Managers to keep everyone aligned and moving forward.
• Make things happen in-store. Oversee product placement, new item launches, shelf standards, and store audits — you're the reason things look right on the shelf.
• Own your territory. Schedule call coverage, review reports, and keep your budget on track — you're running your own business within the business.
• Be the face of the brand. Champion new items, strengthen trade relationships, and represent our clients with pride and professionalism.

What You Bring

• An Associate's degree, or equivalent experience that speaks for itself
• 4+ years of relevant work experience, including 2+ years leading or supervising a team
• Sharp communication skills — written and verbal
• A knack for staying organized and cool under pressure in a fast-paced environment
• Comfort with everyday computer tools (Word, Excel, internet)
• A self-starter mentality — you don't need someone looking over your shoulder to get things done

What the Day-to-Day Looks Like

This is a role for someone who likes variety and movement. You'll split time between office work, retail floors, and occasionally warehouse environments — including some cold-storage sections, so a good jacket is your friend. Expect to be active: standing, lifting up to 50 lbs, and occasionally demonstrating or handling products. You'll also be on the road, with about 30% travel/driving as part of the job.

Why This Role

If you're someone who thrives on ownership, enjoys mentoring others, and wants a career where every day looks a little different, this is your next move. You'll have the autonomy to run your territory like it's your own, the support of a national organization behind you, and real opportunities to grow into bigger leadership roles.

Ready to lead where retail meets results? Apply today.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Retail Supervisor (RS) is responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Representatives and Merchandisers within an assigned territory. This person works closely with Business Development Managers, Clients, Store Managers, and various retail personnel to ensure retail business objectives are met.

Essential Job Duties and Responsibilities

• Business Development: will work on the achievement of in-store retail excellence goals by building goodwill with the trade and Clients, timely new item retail placement, and ensure completion of all retail projects.
• Client Audits: will work on the achievement of Client goals and objectives by effectively managing and directing retail personnel, conducting store audits, and executing all retail projects. 
• Will increase brand representation and effectiveness through establishing and maintaining trade and Client relationships and by conducting Client work with appointments.
• Sales and Merchandising: will maintain Client objectives by ensuring product(s) are fully stocked, correctly signed, properly faced, and set to schematics.
• New Items: will work on the achievement of business objectives through
  placement of new items in all authorized stores.
• Shelf Standards and Conditions: will authorize items to meet Client shelf
  schematic standards.
• Call Coverage; oversee call coverage through scheduling merchandisers and
  reviewing reports.
• Budget and Expense Control: Budgeting and expense control with the goal of
  coming in under budget and having excellent control of expenses.
• Administration/Reporting: will complete accurate and timely paperwork and
  reports, recaps, itineraries, timesheets, expense reports, etc.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements
- Travel and Driving are essential duties and function of this job 
- Travel up to 30 %

Minimum Qualifications

Education Level: (Required): Associate's Degree or equivalent work experience

Field of Study/Area of Experience: 
- 4 years of applicable experience
- 2+ years supervisory experience                             

Skills, Knowledge and Abilities

• Good written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Work independently
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Ability to gather data, to compile information, and prepare reports

Environmental & Physical Requirements

Field / Administrative Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities:  engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive.  The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions
 
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.